Privacy Policy

Nice Touch Cleaning Services operates in Doha, Qatar and provides professional home and office cleaning via our website and mobile application. This policy explains how we handle your personal data when you use our services or contact us.

Contact us at any time: nice.touch@outlook.com or +974 5088 8789.

• Account data: name, email address, phone number, and password when you register or use guest checkout.
• Booking data: service type, date and time, address, number of workers, and any special instructions you provide.
• Payment data: we do not store full card numbers; payments are processed by third-party providers.
• Usage data: pages visited, time on site, device type, and browser — collected via cookies and analytics.
• Communications: messages you send us via the contact form, email, or WhatsApp.

• Process and manage your cleaning bookings.
• Send booking confirmations, reminders, and service updates.
• Respond to your enquiries and provide customer support.
• Improve our website, app, and service quality.
• Send marketing communications (only with your consent; you may opt out at any time).
• Comply with legal obligations in Qatar.

We do not sell your personal data. We may share information with:

• Assigned cleaners: only the details they need to complete your booking (name, address, service notes).
• Service providers: payment processors, SMS/email delivery, and analytics tools that help us operate our platform.
• Legal authorities: when required by Qatari law or to protect our legal rights.

Our website uses essential cookies to keep the booking flow working and analytics cookies (e.g. Google Analytics) to understand how visitors use the site. You can disable non-essential cookies in your browser settings. Disabling cookies may affect parts of the booking experience.

We retain your personal data for as long as necessary to provide services and meet our legal obligations — typically up to 3 years after your last booking. You may request deletion at any time (see Section 8).

We use HTTPS encryption, access controls, and secure cloud infrastructure to protect your data. While we take reasonable precautions, no system is 100% secure and we cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing emails at any time via the unsubscribe link or by contacting us.

To exercise any of these rights, email us at nice.touch@outlook.com. We will respond within 30 days.

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top and, where appropriate, notify you by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.